Refund policy

At StickGenZ, every sticker is crafted with care using premium paper to ensure vibrant color, smooth texture, and zero residue when removed.
 However, if you face any issue with your order, we’ve got you covered. Please read our return and exchange terms carefully.

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🕒 7-Day Return / Exchange Policy

We offer a 7-day return or exchange window from the date of delivery.

To raise a request, contact us within 7 days of receiving your order using your registered email ID or WhatsApp number:

📧 Email: info@stickgenz.com
📱 WhatsApp (24×7): +91-6352315190

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📦 Return Shipping

Currently, reverse pickup is not available.
Customers are required to ship the product back to our office at the address below:

Return Address:
StickGenZ
Saundarya Twin, Near Soundray Palace,
Ring Road, Katargam, Variav, Surat – 394520
📞 +91-6352315190

Include your Order ID and Registered Mobile Number inside the return package to help us process your return quickly.

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📋 Return Conditions

To qualify for a return or exchange:

• The product must be unused, unpeeled, and in its original packaging.
  

• Stickers should not show any signs of wear, dirt, or residue.
  

• Returns in poor or damaged condition will not be accepted.
  

• Shipping charges are non-refundable.
  

Once a product has been exchanged and delivered, no further exchanges or refunds will be accepted.

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🚫 Cancellations

Orders can be cancelled only before dispatch from our warehouse. Once shipped, cancellation requests cannot be processed.

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💰 Refund Policy

Refunds are initiated within 7 business days after we receive and inspect the returned product at our facility.

If you haven’t received your refund after 7 days, please reach out to us at:
📧 info@stickgenz.com
📱 WhatsApp (24×7): +91-6352315190

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For Prepaid Orders

Refunds will be credited directly to the original payment method used at checkout.

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For COD (Cash on Delivery) Orders

Refunds will be processed via Bank Transfer / GPay / PhonePe / Paytm.

Please email us from your registered email ID or WhatsApp us with the following details:

Required Information:

• Account Holder Name

• Account Number
  
  

• IFSC Code
  
  

• Bank Name
  
  

• UPI ID (for GPay / PhonePe / Paytm)
  
  

⚠️ Note:
Please ensure that all details are entered correctly. StickGenZ will not be responsible for incorrect or incomplete information provided by customers.

 

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✅ At StickGenZ, your satisfaction is our priority.
Every sticker is made to inspire creativity — and we’ll always work to make your shopping experience smooth, transparent, and reliable.